Technical Support

Email Delivery Problems

• What should I do if whitelisting and marking emails as "not spam" has not fixed the problem?
• How come I'm not receiving emails from HelixIntel?
• What is whitelisting?
• How do I whitelist the helixintel.com domain?

Other

• What is Single Sign-On (SSO) and how does it benefit my organization?
• What does my organization need to provide to enable SSO in HelixIntel?
• Does HelixIntel perform scheduled maintenance?
• Will I be notified about maintenance?
• Who should I contact with questions or comments?
• Do you offer live customer support?

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