If you're not receiving emails from HelixIntel, they may be going to your spam folder (or, if you're a Gmail user, your "Promotions" tab).
Check those two areas of your email account to if the emails are there. If they are, move them to your inbox and mark them as "not spam."
If the emails are not in your spam folder or your Promotions tab, please contact support@helixintel.com for further assistance.