The process of submitting a request is very simple. Just:
- Navigate to the "Work Requests" page
- Click "New"
- Enter any relevant details
- Click "Submit Request"
It's important to note that once a work request has been submitted, it cannot be edited by the requester. At that point, the user can only cancel or archive their request.
Submitting Multiple Requests
To submit more than one work request, click the dropdown next to the "Submit Request" button and select "Submit & Start Another."
Leveraging QR Codes
Say your company uses HelixIntel QR codes to streamline their asset and property management processes. If the 'thing' you're submitting a request for has a label you can access, scanning it will prompt the record to display on your device.
From there, you can click the "Submit Work Request" button, which will kick off the above workflow and automatically link your request to that record (in turn helping streamline things even more).