The Work Requests page, depending on your user permissions, will look one of two ways and allow you to perform slightly different actions. I'll start with users who solely have the "Submit work requests" permission (commonly, "Work Requesters"), then get into users who have the "Manage work requests" permission.
Users solely with the "Submit work requests" permission
As it relates to work requests, users who solely possess the "Submit work requests" permission can only do one thing: submit work requests. Their version of the "Work Requests" page will look like this:
The page contains:
- A "New" button, which opens the "Submit Work Request" form
- A search bar so they can quickly look for a request they have in mind
- Various filters, allowing for quick segmentation
- A table showing key details about their submitted work requests
When they open a work request, they'll see a modal that looks like this, containing the information they entered into the request form:
The only actions they can take at this point are to:
- Commenting
- Canceling the request (if it's still pending review)
Users with the "Manage work requests" permission
Users with the "Manage work requests" permission, by default, can also submit work requests. Their version of the "Work Requests" page will look like this:
The page contains:
- A "New" button, which opens the "Submit Work Request" form
- A search bar so they can quickly look for a request they have in mind
- Various filters, allowing for quick segmentation
- A "Reviewer(s)" filter, allowing them to quickly see which team members are responsible for reviewing the requests
- A table showing key details about the pending work requests
When they open a work request, they'll see a modal that looks like this, containing the information inputted by the requester:
The user can perform a variety of actions, including:
- Commenting
- Canceling the request (if they submitted it)
- Denying the request (if someone else submitted it)
- Approving the request as-is
- Approving the request with changes
Once the request has been acted upon, it will automatically be moved to the "Processed Requests" page (accessed via the header), and a corresponding work order will be generated in the "Work Manager."